Privacy Policy

Who we are

C.D.S Exterior Cleaning is a window, gutter and exterior cleaning business based in York, run by Charlie Squires. We are responsible for the personal information you share with us. You can contact us about anything in this policy at info@cdsexteriorcleaning.co.uk or on 07865 606 652.

What we collect

• The details you give us in the quote form: your name, phone number, email address (optional), the service you need and anything you tell us about the job.
• Anything you send us by phone, text, email or Instagram.
• Basic technical information our website host records automatically, such as your IP address and browser, to keep the website secure and working.

How we use it, and why we are allowed to

• To reply to your enquiry, give you a quote and arrange the work. We rely on our legitimate interest in responding to people who contact us, and on taking steps at your request before agreeing a job.
• To carry out and invoice work you book with us, under our agreement with you.
• To protect the website and our inbox from spam and misuse. The form runs automatic checks on each message, and briefly uses your IP address to limit repeated submissions. This is based on our legitimate interest in keeping our systems secure.

We do not send marketing emails, we do not sell your information, and we never use it to make automated decisions about you.

Who we share it with

We only share your details with a small number of providers who help us run the website and handle enquiries:

• Vercel, which hosts this website and processes the quote form.
• Resend, which delivers form messages to our inbox.
• Widdy Marketing, which built and looks after this website. Messages the form flags as possible spam go to Widdy Marketing to check, so a genuine enquiry is never lost, and are passed on to us if they are real.
• Our email provider, which stores the messages we receive.

If you message us on Instagram, your messages are handled by Instagram (part of Meta) under its own privacy policy, and we only use them to reply to you.

Some of these providers may store data outside the UK, for example in the United States. Where they do, the transfer is covered by UK adequacy regulations (such as the UK-US data bridge) or the UK's approved contract clauses.

How long we keep it

• Messages flagged as spam: deleted within 30 days.
• Enquiries that don't lead to work: deleted within 2 years.
• Customers: for as long as we work for you, then up to 6 years for tax and accounting reasons.

You can ask us to delete your information sooner at any time.

Cookies

This website does not use cookies, analytics or any tracking. The fonts are served from this website itself, so loading a page does not send your details to anyone else.

Your rights

You can ask to see, correct or delete the personal information we hold about you, ask us to limit or stop using it, object to how we use it, and ask for a copy to take elsewhere. Email info@cdsexteriorcleaning.co.uk and we will reply within one month. If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk.